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                    Text="Customer Affecting Critical Errors"></asp:Label>
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            <td class="style6">
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            <td rowspan="2" class="style5">
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            <td class="style6">
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                    Text="Does the engineer understand problem description?"></asp:Label>
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                    Text="Does the engineer clarify the issue if problem description is not clear?"></asp:Label>
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                    Text="Technical troubleshooting in the right direction"></asp:Label>
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                    Text="Does the engineer provide correct suggestion?"></asp:Label>
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                    Text="Does the engineer collect enough info for troubleshooting?"></asp:Label>
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            <td class="style6">
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                    Text="Is the troubleshooting likely to find out the cause or resolve the issue?"></asp:Label>
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                    Text="Understand customer's issue and real concern"></asp:Label>
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                    Text="Does the engineer understand customer's real requirement?"></asp:Label>
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                    Text="Does the engineer answer all customer's questions or concerns?"></asp:Label>
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                    Text="Is IR sent and marked within 8 business hours?"></asp:Label>
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            <td>
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            <td class="style6">
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                    Text="Does the engineer reply to customer's E-mail within 24 hours?"></asp:Label>
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            <td>
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                    Width="271px"></asp:TextBox>
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                    Text="Strike the customer on time (2 days/7days)"></asp:Label>
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            <td class="style6">
                <asp:Label ID="Label38" runat="server" 
                    
                    Text="Does the engineer strike the customer in time when there is no response?"></asp:Label>
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                    Width="271px"></asp:TextBox>
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        <tr>
            <td class="style6">
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                    Text="Does the engineer involved MGR or PTL to strike the customer in time?"></asp:Label>
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        <tr>
            <td class="style5">
                <asp:Label ID="Label40" runat="server" 
                    Text="Non-Critical Errors"></asp:Label>
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            <td class="style6">
                <asp:Label ID="Label41" runat="server" Text="Criteria"></asp:Label>
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            <td class="style7">
                <asp:Label ID="Label42" runat="server" Text="Meet/Unmeet"></asp:Label>
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                <asp:Label ID="Label43" runat="server" Text="Comment"></asp:Label>
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            <td class="style5">
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            <td class="style6">
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                    Text="Does the engineer do enough research to find out the cause and solution?"></asp:Label>
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            <td class="style7">
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            <td class="style9">
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                    Text="Does the engineer consult senior resource or escalate the case in time if necessary?"></asp:Label>
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                    Width="271px"></asp:TextBox>
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                    Text="Communicate with the customer smoothly"></asp:Label>
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            <td>
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                    Width="271px"></asp:TextBox>
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                    Text="Does the engineer log delivery labor accurately?"></asp:Label>
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            <td class="style7">
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            <td>
                <asp:TextBox ID="TextBox10" runat="server" Height="41px" TextMode="MultiLine" 
                    Width="271px"></asp:TextBox>
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            <td class="style5">
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                    Text="Log research and communication integrately"></asp:Label>
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            <td class="style6">
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                    Text="Does the engineer log all research and communication logs?"></asp:Label>
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            <td class="style7">
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            <td>
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                    Text="Use proper non-tech templates and signatures"></asp:Label>
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                    Text="Does the engineer use templates correctly?"></asp:Label>
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            <td class="style7">
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            <td>
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                    Width="271px"></asp:TextBox>
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            <td class="style6">
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                    Text="Is there any wording or grammar errors impacting communication?"></asp:Label>
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                <asp:DropDownList ID="DropDownList13" runat="server" Height="21px" Width="83px">
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            <td>
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                    Width="271px"></asp:TextBox>
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                    Text="Manage customer expectation during case handling"></asp:Label>
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            <td class="style6">
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                    Text="Does the engineer manager customer experience properly if necessary?"></asp:Label>
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            <td class="style7">
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            <td>
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                    Text="Address customer's non-tech questions or concerns"></asp:Label>
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                    Text="Does the engineer answer all customer's non-tech queries?"></asp:Label>
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            <td class="style7">
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            <td>
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            <td class="style6">
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                    Text="Does the engineer manage customer's case data properly?"></asp:Label>
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            <td class="style7">
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            <td>
                <asp:TextBox ID="TextBox16" runat="server" Height="41px" TextMode="MultiLine" 
                    Width="271px"></asp:TextBox>
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        <tr>
            <td class="style5">
                <asp:Label ID="Label64" runat="server" Text="Overall Summary"></asp:Label>
            </td>
            <td colspan="3">
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                <asp:Label ID="Label65" runat="server" Text="Overall Suggestion"></asp:Label>
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            <td colspan="3">
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                    Width="704px"></asp:TextBox>
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        <tr>
            <td class="style5" colspan="4">
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